Platform chevron_right Logistics & Scheduling chevron_right Dispute Resolution
gavel Feature Deep Dive

Settle Disputes.
Keep Flowing.

Quantity mismatches and quality deducts are inevitable in physical trading. Gravitas ETRM provides a centralized workspace to flag, track, and resolve operational disputes before they impact your PnL or relationships.

Your Single Source of Truth

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Automated Variance Detection

The system automatically compares Scheduled Quantity (SQ) vs. Actual Quantity (AQ) and Meter Tickets. Any variance outside your tolerance threshold (e.g., >2%) instantly flags a dispute case.

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Centralized Evidence

Stop digging through emails. Attach Bills of Lading (BOLs), Quality Certificates (COAs), and Inspector Reports directly to the dispute record for easy retrieval.

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Resolution Workflow

Track the status of every claim: Open, Under Investigation, Pending Counterparty Response, or Settled. Ensure nothing slips through the cracks.

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Accrual & Settlement

Automatically create financial accruals for disputed amounts so your PnL remains accurate while the case is ongoing. Once settled, the invoice adjusts automatically.

Resolve Faster

Disputes tie up capital and waste time. Gravitas streamlines the process so your operations team can focus on moving product, not arguing about it.

check_circle Auto-generate Dispute Letters
check_circle Audit Trail of all Communications
check_circle KPI Tracking (Avg. Days to Resolve)

Case #8821: Volume Mismatch

Counterparty: Shell Trading US | Deal: 10442
Action Required
Our Record 5,000 bbl
Counterparty Invoice 4,850 bbl
Discrepancy: -150 bbl ($11,250)
JS
John Smith (Ops)

"I've attached the meter ticket. It clearly shows 5,000. Sending to CP now."

Close Cases Quicker

Stop losing money to unverified deducts. Get the tools to prove your numbers.

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